CHARACTERIZING THE INTERNET AS AN ESSENTIAL ORGANIZATIONAL RESOURCE

RESULTS FROM A STUDY AT THE NATIVE MEN’S RESIDENCE

Abstract

This paper presents the results of research into the role of the internet
in supporting the day-to-day activities, rehabilitation efforts, and essential
service needs of clients and residents at the Native Men’s Residence
(Na-Me-Res), a homeless services and outreach shelter operating in Toronto,
Canada. The motivating interest of the study is to ascertain the
extent to which the internet constitutes an essential technology resource
that facilitates the delivery of Na-Me-Res’s core services, as well as in
the rehabilitation and employment activities of its residents. The results
highlight the way precarious and unstable internet access can compromise
the abilities of Na-Me-Res clients to secure employment and longterm
housing, as well as their overall well-being.